In case you have ever had a shared hosting account before or you have dealt with any kind of online service, you are probably aware from your own experience that for a lot of things it is better to talk to a live person on the phone than to exchange tickets or email messages. If you want to know more about a service before you decide to purchase it or when something small-scale needs to be done, for example, it'll be far easier and faster to do it in real time. If you're able to connect with representatives over the phone, it is very likely that you're working with a real web hosting supplier, not just a reseller. The level of support that you'll get over the telephone differs between different companies - from common matters to dedicated technical support. Usually most suppliers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are handled via e-mail and tickets.

Phone Support in Shared Hosting

All of our shared hosting plans come with phone support 14 hrs a day even on public holidays, so that if you do not have an account yet, you will be able to call and find out more about our solutions or if we will meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you will be able to contact the telephone number which is closer to you. If you are an existing customer, we can help you timely with all the general and billing matters as well as with multiple technical matters in order to save you time and efforts - we are aware of the fact that sometimes it is much easier talk to a live person so as to get things done without delay. Certainly, some situations simply cannot be managed over the phone, so if this is the case you will be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

If you want more info regarding the semi-dedicated servers that we supply, you can call some of the three support phone lines that we have across the globe - in the United States, the UK and Australia. In this way, you will be able to check in advance whether our services will be appropriate for your sites. In case you're already our client and you've got a semi-dedicated account, you will be able to contact us over the phone for fourteen hours every day about any kind of billing or general queries. For entirely technical matters you need to employ our ticketing system and get in touch with our tech support since sometroubles simply need additional time to be taken care of, but we can assist you over the phone with a number of minor tech issues as well, saving you efforts and time.