One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting for hours and hours on end, or even a whole day, to get an answer to an email or a technical support ticket. Regardless of when you contact us, we will respond to you within maximum 60 minutes with any technical and pre-sales queries that you may have. In fact, our actual reaction time hardly ever exceeds 20 to 30 minutes. As we are at your service 24x7, you will always obtain assistance in a well-timed fashion and we understand just how important that is in the digital world. Shortly after you contact us, we’ll respond to your enquiries. If you experience any technical predicament, we’ll rectify it on your behalf, or we’ll provide you with all the needed information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take full advantage of our remarkably fast support services. You will get a response to any trouble ticket submitted from the hosting Control Panel or e-mail sent to our client and tech support staff in no more than one hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes substantially less time to explore and resolve a problem. We will give you more details if the solution involves something that should be done on your end. In case you contact us during legal holidays or weekends, the response time will be absolutely the same and considering that our support team will be at your disposal 24x7x365, you’ll get quick assistance for virtually any billing, general or technical issue no matter what time of day or night it is.