If you’ve ordered a web hosting package and you have certain queries regarding a specific feature/function, or if you’ve come across some issue and you require help, you should be able to touch base with the respective client service team. All web hosts deploy a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, because of the fact that the easiest way to deal with an issue most often is to use a ticket. This type of communication renders the responses sent by both parties simple to follow and permits the client service staff members to escalate the issue in the event that, for example, an admin has to get involved. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you’ll have to use at least 2 different accounts to contact the client support staff and to actually administer the hosting space. Non-stop switching between the accounts can sometimes be a nuisance, not to mention the fact that it takes a very long period of time for the majority of web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Shared Hosting

In contrast to what you may find with many other hosting providers, the ticketing system that we are using with our Linux shared hosting service is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to memorize different log-in names and passwords, as you’ll be able to manage your tickets and the web hosting account itself in a single location. So, if you’ve got an enquiry or chance upon an issue, you can touch base with our customer care team straight away. Our system comes with an intelligent search functionality. This suggests that even in case you’ve submitted tons of tickets through the years, you’ll be able to find the one that you need without difficulties. In addition, you can see knowledge base guidelines for solving common challenges.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more efficient to manage everything in one place, which is the reason why we’ve incorporated a support ticket system into the custom-created Hepsia hosting Control Panel, which is available with each and every semi-dedicated server package. This will permit you to handle the communication with our client support staff along with your semi-dedicated server, which implies that you won’t need to memorize one more logon name for a different interface. You’ll be able to send a new ticket or to check the status of an old one with less than a couple of clicks whilst you are browsing the files hosted in your semi-dedicated account. On top of that, you can go through older tickets using a clever search functionality or read applicable FAQ articles, which contain solutions to common predicaments. The integrated ticketing system is monitored 24x7 with the maximum response time being just one hour, so there will always be somebody to help you.