24/7 Customer Support in Shared Hosting
Our Linux shared hosting service include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our website hosting solutions before you make a purchase or you're an existing client and you have a question or a difficulty, you will be able to contact us any time, which includes weekends and holidays. We have many channels to contact us - a couple of telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex matters or any matters which require extra time to investigate and fix. In contrast to various other website hosting service providers, our trouble tickets come with a guaranteed max reply time of just 1 hour, thus no matter what the issue is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you're able to reap the benefits of our 24/7 support services even on official holidays. Your sites will be available at all times and so will we. With a number of contact options, you'll be able to select the optimal approach to contact us and find out about our solutions if you do not have an account yet, or request support in case you are already one of our customers. You will be able to give us a call, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have 1-hour answer time guarantee, although it hardly ever takes more than 20 min to receive assistance irrespective of the nature of the issue. With our customer and technical support services, we are available for you whenever you need us, not a few days later.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent issues or questions with regard to the pre-installed software the server is equipped with. In case you haven't purchased a VPS server package yet, you'll be able to find out a lot more about our services by giving us a call or through the live chat service. For more technical issues, you're able to send an email message or open a support ticket from your billing Control Panel and you'll get support within less than one hour regardless of the time of the day, even on holidays and weekends. The typical response time usually doesn't extend past thirty minutes. If you need assistance for third-party software, you can use the Managed Services upgrade that you can add to every single VPS plan and our admins can help you with any installation or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server through our company, you can get in touch with us at any time using various channels and the max time that you'll have to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we will support you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a support ticket via the Help section of your billing Control Panel or you could send us an email. If you have any kind of basic questions or you would like to know more about our website hosting solutions before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in different countries worldwide. In the event that you're looking for assistance with third-party software that you are unable to install or manage efficiently, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.