Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Warranty

  • Each ticket you post to the customer help and support staff will be replied to in less than one hour. All normal questions shall be answered straight away. Nonetheless, if the service question you have sent requires aid from a skilled technician, we are going to send the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–class Client Assistance Service

  • We provide you with 7 days a week technical assistance by using a super–fast ticketing system integrated into your Control Panel. You’ll be able to email us whenever you want about any of the applications that come pre–installed on your virtual server, this includes the chosen Linux distribution, the server admin panel and our in–house created Online Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Online Control Panel that is included without charge in your virtual server, you’ll discover an informational Help section, which includes all you should be informed on when working with your web pages and apps. We have integrated a wide array of how–to reports and video training that demonstrate the general website maintenance tasks in an easy to read form.