Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help section integrated into Cachaii’s Online Control Panel features a collection of help articles and commonly asked questions. Aimed at solving any common problem that you might run into, they are contributed by our support team of skillful techs.

  • Top quality support service

  • How–To Videos

  • For users who’d like to discover how to remedy a typically experienced problem by watching an educational video clip, we have added a collection of video tutorials to our Online Control Panel. All the tutorial videos are very short and simple to follow. They offer you step–by–step presentations of various website administration techniques.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • We back up all semi–dedicated servers with a 24x7 tech support service and a 60–minute ticket response time guarantee. Our seasoned technicians will be at your disposal 7 days a week to attend to your questions and to sort out any issue that you could encounter. Simply send a ticket from the Help section and we’ll reply instantaneously.