Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • We offer a 1–hour response warranty for each trouble ticket or email that you send to our tech support team. We will swiftly respond to all the typical enquiries and forward the issue to our system administrators in case any further assistance is required. If you order the Admin Services package, we’ll carry out any of the included services at a time that has been agreed upon earlier.

  • Top quality support service

  • A First–Rate Customer Service

  • Our technical support staff will be online for you 24x7x365 should you require assistance while working with our Online Control Panel or with any of the apps that we install for your convenience on the dedicated web hosting server. Furthermore if you require help with all the ordinary admin tasks on your server, you can check out our Admin Services package, which includes data backup hard disk space, Operating System updates every week, troubleshooting and software installation services, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Online Control Panel has been pre–installed for each Linux dedicated hosting server. Among its features is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of how–to articles also video versions that demonstrate all the tasks that you can carry out in a highly illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Online Control Panel section.