A Sixty–Minute Support Ticket Response Time Guarantee
We provide a 60 min response time guarantee for any trouble ticket or e–mail that you send to the client care staff. We will speedily reply to all the general queries and forward right away the issue to our admins in case additional assistance is required. If you take advantage of the Managed Servers package, we’ll execute any of the included server management tasks at a time that has been agreed upon earlier.
A First–Rate Customer Support Service
- We will be available to you 24/7/365 to reply to any inquiries that you may have regarding our Control Panel or any of the applications that we have pre–installed for your convenience on the server. If you also require help handling server management procedures, take advantage of our Managed Servers package, which includes data backup disk storage space, OS updates every week, server monitoring and rebooting procedures, plus problem troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
Our Control Panel is installed by default for each dedicated server. Among its functions is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most help articles in addition video versions that show all the operations that you can perform in a highly illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each Control Panel section.