If you’ve ordered a hosting plan and you have some questions in regards to a particular feature/function, or in case you’ve faced a certain complication and you need help, you should be able to contact the respective client care team. All hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, as the most efficient way to handle a problem most often is to submit a ticket. This form of correspondence makes the replies exchanged by both parties simple to follow and allows the customer care team members to escalate the situation if, for example, an admin needs to get involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you’ll need to have at least 2 separate accounts to contact the support team and to actually manage the hosting space. Non-stop signing in and out of different accounts might sometimes be a nuisance, not to mention the fact that it takes a very long period of time for the majority of hosting providers to respond to ticket requests.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting services feature an integrated trouble ticket system, which is included in our custom Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia permits you to manage everything associated with the web hosting service itself in one and the same location – payments, web files, e-mails, support tickets, etc., eliminating the necessity to go through different admin dashboards. In case you’ve got any technical or pre-sales questions or any problems, you can open a ticket with just a couple of clicks without logging out of your Control Panel. During the process, you may choose a category and our system will offer you a number of informational articles, which will supply you with more information and which may help you fix any given problem even before you actually post a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s far more convenient to manage everything in a single location, which is the reason why we have integrated a support ticket system into the in-house developed Hepsia hosting Control Panel, which comes with each and every semi-dedicated server package. This will allow you to handle the correspondence with our help desk team along with your semi-dedicated server account, which means that you will not have to remember one more log-in name for a separate interface. You will be able to open a new ticket or to check the status of an old one with no more than a couple of mouse clicks whilst you are browsing the files hosted in your account. You can also go through older tickets using a smart search function or check applicable help articles with solutions to commonly met complications. The integrated ticketing system is closely monitored 24/7 with the maximum response time being only one hour, so there will always be someone to help you.