The client support that you can get from your cloud website hosting supplier is really important, no matter if you have pre-sales questions and you aren't a client yet, or you've got a technical issue with a current account. Prompt and clear info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual web hosting provider not from some reseller. If you buy a hosting account from a company that does not own its servers and it can't access them immediately, it is likely that you'll wait for a few days in order to have a reply to any kind of question, so your sites may stay offline for quite some time. However, a supplier which provides various options for communication and has a technical support staff available all the time can assist you right away and help you reduce or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

We supply 24/7 billing, customer and tech support for all our cloud website hosting services. Even if you are not our customer yet and you have some questions, we can assist you promptly and give you the necessary info, to give you a choice to make the best decision when you buy your new website hosting account. We're available any time, including weekends and holidays, and we provide you with several ways of communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we now have a couple of telephone numbers all over the world, thus you will be able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for a few days to receive support for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you are able to take advantage of our 24/7 tech support services even on public holidays. Your sites will be available all the time and so will we. With numerous communication options, you're able to choose the best way to contact us and inquire about our services in case you do not have an account yet, or ask for assistance if you are already our customer. You're able to give us a call, have a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature a one-hour reply time warranty, although it hardly ever takes over 20 min to get assistance irrespective of the complexity of the trouble. Using our customer and technical support services, we will be available for you when you need us, not several days after that.

24/7 Customer Support in VPS Hosting

Every single virtual private server plan that we provide comes with 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you'll be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we offer different ways of communication - phone support with several local numbers around the globe, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems because it is much easier to track what's going on. The maximum warranted response time for all email messages and tickets is one hour, but it rarely takes that long to receive help. In case you obtain the Managed Services upgrade that we supply, our administrators can also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server plans that we supply include 24/7 support through numerous methods of communication and with a one-hour maximum answer time warranty. In case you want to find out more about the packages or you have various billing or general questions, you'll be able to call one of the local numbers that we have around the world or you could use our live chat service and speak with a live representative. For solely tech issues which need the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, since all of these channels are more appropriate to track a given problem. The answer time for them rarely exceeds 30 mins, therefore you can forget all about waiting for a whole day in order to receive assistance. The support service is available for any server-related issues, and the pre-installed software. In case you need support for third-party apps, you may consider adding the Managed Services upgrade that we provide with all of the packages.